Recommended First Pilot

Pilot 1: AI-assisted field-service reporting. Technicians spend significant time converting field notes into formal reports. An assistant that drafts structured reports from notes, photos, and job data — with the technician reviewing and approving every word — reduces reporting time without removing human judgment.

Pilot 2: Secure internal knowledge assistant. A chat assistant grounded exclusively in approved internal documents, with visible citations on every answer and a refusal policy when sources are missing. Runs on locally hosted models for sensitive content, so proprietary information never leaves your infrastructure.

Why these two first:

• Measurable time savings within weeks, not quarters
• No safety-critical or binding decisions in the loop
• Both build the governance muscle (approval, citations, audit) that every later phase depends on